Teamspeak Support :: myTeamspeak Account Recovery


myTeamspeak notification Unable to decrypt data, please apply encryption backup key


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  1. You can click the notification or there should be a yellow exclamation mark that you can do a right click.
    These will open a new window asking you to enter the recovery key or the Fallback button. This Fallback option will erase the information currently in your myTeamSpeak account but will allow you to use the same email address/account for further use. Simply re-input the lost information. Unfortunately this is the only course of action once you have lost your key.

  2. At the bottom right of the client choose Restore Recovery Key.
    If you have the recovery key saved in a file from when you made your myTeamSpeak account you can use it here. Or you will be using the Fallback option.

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  3. Click the fallback button.
    This Fallback option will erase the information currently in your myTeamSpeak account but will allow you to use the same email address/account for further use. Simply re-input the lost information. Unfortunately this is the only course of action once you have lost your key.

    myTeamspeak 1



For any Support related to myTeamspeak.com accounts, please contact Teamspeak directly at the below link.

myTeamspeak Support

**Make sure to select myTeamspeak support from the departments list when submitting a ticket.**